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Details of our insurance and requirements


Our insurance policy information

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As declared, but not to exceed:

1.    If new, the prime cost of the goods or merchandise plus the expenses of or incidental to shipping, the freight for which the Assured I liable, the charges of insurance, plus 10%, plus duty if incurred.

2.    If not new, the market value of the goods or merchandise at the time of shipment plus the expenses of or incidental to shipping, the freight for which the Assured I liable, the charges of insurance, plus 10%, plus duty if incurred.

If, at the time of the loss or damage, subject matter insured is of greater value than any declared sum insured or the applicable limit expressed herein, then the Assured shall be considered as being their own insurer for the difference and shall bear a rateable share of such loss or damage.

Law and Jurisdiction

This insurance is subject to English law and practice and to the exclusive jurisdiction of the English courts sitting in London.

What you must do

In the event of loss of or damage to the subject-matter insured, it is your duty (and your servants or agents) to take all reasonable steps to avert or minimise such loss or damage and to ensure that all rights against third parties (for example shipping lines, carriers, warehouse keepers, other bailees and suppliers) are properly preserved and exercised.

In particular, you are required:

1.    In no circumstances, except under written protest, to give clean receipts where goods are in doubtful condition.

2.    When delivery is made by container, to ensure that the container and its seals are examined immediately by a responsible official. If the container is delivered damaged or with seals broken or missing, or with seals other than as stated in the shipping documents, to clause the delivery receipt accordingly and retain all defective or irregular seals for subsequent identification.

3.    To claim immediately on the relevant third party(ies) for any loss or damage and to give them the opportunity to arrange their own survey.

4.    To give notice in writing to third parties within 3 days of delivery if the loss or damage was not apparent t the time of taking delivery.

5.    To notify the Police in the event of theft or suspected theft.

Note: The consignee or their agents are recommended to make themselves familiar with the regulations of the port authorities at the port of discharge.

Any claim under this insurance should be submitted without delay, accompanied by all correspondence with carriers and other parties regarding their alleged liability.

Goods that need special permission

The following goods can only be insured if declared to the underwriters and rates agreed before shipment: Precious metals, diamonds and other stones.
Bullion, money, credit cards, debit cards, ATM cards, cash-replacement cards, store and gift vouchers and cards, travellers’ cheques, securities, bonds, deeds, bank notes, treasury notes, stamps, and similar cash substitutes; Documents, manuscripts, plans, designs, photographic negatives, patterns, moulds, and the like; Antiques, paintings, statues and other objects d’art; Weapons and explosives of all kind; Live animals and plants; Furs, leathers, skins and the like; Wines, spirits, beers, cigars, cigarettes, tobacco and similar high-duty items; Temperature controlled cargoes, fresh foodstuffs, bagged foodstuffs; Drugs, pharmaceuticals and medicines; Audio, visual, and audio-visual equipment or accessories, including all such portable or hand-held devices; photographic equipment and cameras of every description, lenses; computer and peripheral equipment of every description, and software licences; laptop and handheld computers, including PDAs and multi-purpose devices; satellite navigation and speed camera detection or warning equipment; game consoles and portable electronic games; mobile or satellite telephones, pre-paid mobile phone vouchers, SIM cards; and any components, parts, accessories, or associated software; Non-ferrous metals and scrap metals Second-hand goods, rejected goods and returned goods; Timber, cement and other building materials; Bulk cargoes; Unpacked and unprotected goods; Motor Vehicles.

Destinations that require special permission

Goods to the following countries can only be insured if they are declared and rates agreed before shipment:

Lebanon (Other than Tripoli & Beirut)
FYR Macedonia
Republic of Moldova
Russian Federation
Serbia & Montenegro

Destinations where we cannot offer insurance

DR Congo (Formerly Zaire)
Sierra Leone
Syrian Arab Republic

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